Job Title: Customer Success Executive
Location: Pune
Employment Type: Full-Time
Position Overview
We are seeking a proactive and empathetic Customer Success Executive to join our team. In this role, you will be the single point of contact for our customers, ensuring they derive maximum value from our products and services. Your primary responsibility will be to build strong relationships with customers, address their inquiries, and provide solutions to enhance their overall experience.
Key Responsibilities
- Customer Engagement:
- Maintain regular communication with customers to ensure they are effectively utilizing our products and services.
- Documentation:
- Keep detailed records of customer insights, CRM hygiene and tasks .
- Use cases:
- Understand the customer use cases and help with advanced insights. Portray as a consultant to the customers.
- Own renewals and upsells:
- Annual renewals and identify the upsell opportunities.
Required Skills and Qualifications
- Communication Skills:
- Excellent verbal and written communication abilities.
- Problem-Solving:
- Strong analytical skills to identify issues and determine appropriate solutions.
- Interpersonal Skills:
- Ability to build rapport with customers and collaborate effectively within a team.
- Technical Aptitude:
- Basic understanding of products and ability to learn technical concepts quickly.
- Organizational Skills:
- Efficient in managing time and accurately documenting customer interactions.
Preferred Qualifications
- Experience:
- Previous experience in customer service or a related field.
- Education:
- BBA/MBA/BTech
- CRM Proficiency:
- Familiarity with customer relationship management (CRM) systems.
About Conversive (SMS Magic)
Founded over 17 years ago, Conversive (SMS Magic) is a trusted messaging leader serving global customers across industries such as contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customer base ranges from small and mid-sized businesses to large global enterprises.
Our commitment:
“We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition. Conversive (SMS Magic) is committed to inclusiveness, fairness, and accessibility.All qualified candidates are encouraged to apply.
Read more about us at:
"We are an ISO 27001:2013 compliant organization and emphasize information security for our clients."